FAQ
FEATURED BRAND
About Tonkee Machinery
Warranty and Return Policy
1. All of our items are provided one year warranty, some items up to two years warranty.
2. Please contact us first if you have any dissent for our items you received, we will tell you the exact process of the return.
3. If there is any problem with the products you bought, we’ll make an exchange or refund the product payment (shipping& handling fees are not included) within 30 days after confirm receipt of the goods.
4. Items are not refundable or changeable after 30 days of purchase.
5. Products must be returned in their original condition and packaging with all included parts.
6. You are responsible for the cost of the return shipment.
7. Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.
8. Shipping and handling is non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you.
9. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
1. All of our items are provided one year warranty, some items up to two years warranty.
2. Please contact us first if you have any dissent for our items you received, we will tell you the exact process of the return.
3. If there is any problem with the products you bought, we’ll make an exchange or refund the product payment (shipping& handling fees are not included) within 30 days after confirm receipt of the goods.
4. Items are not refundable or changeable after 30 days of purchase.
5. Products must be returned in their original condition and packaging with all included parts.
6. You are responsible for the cost of the return shipment.
7. Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.
8. Shipping and handling is non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you.
9. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
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